Your appointment time is set aside just for you, and I’m committed to giving you my full attention.

If you need to cancel or change your booking, please let me know at least 24 hours in advance. This helps me manage my schedule and offer the time to other clients who may be waiting.

Cancellations made with less than 24 hours’ notice or no-shows will incur a charge for the full session.

Thanks so much for your understanding and respect for my time.

To secure your appointment, I kindly ask for a credit card on file or prepayment. If you haven’t had a chance to provide this yet, please feel free to do so at your earliest convenience.

For ease, you can also prepay safely and simply through my website.

This helps me hold your spot with confidence and offer the best service to all my clients. Please understand that appointments without a credit card guarantee or prepayment may need to be released.

Thank you so much for your cooperation and understanding—I look forward to seeing you soon!

I kindly ask that you arrive on time for your appointment out of respect for your session and other clients.

If you happen to arrive late, I’ll do my best to accommodate you with the remaining time, but the full session fee will still apply.

This Privacy Policy describes Our policies and procedures regarding the collection, use, and disclosure of Your personal information when You use Our services and website. It also informs You about Your privacy rights and how the law protects You.

By using Our services or accessing Our website, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation Words with the initial letter capitalized have specific meanings defined below. These definitions apply whether the terms appear in singular or plural.

Definitions For the purposes of this Privacy Policy:

• Account: A unique account created for You to access Our Service or parts of it.

• Company, We, Us, or Our: Refers to East Coast Massage and Hypnotherapy.

• Country: Refers to Australia.

• Cookies: Small files placed on Your device by a website, storing details about Your browsing activity.

• Device: Any device capable of accessing the Service, such as a computer, smartphone, or tablet.

• Personal Data: Any information relating to an identified or identifiable individual.

• Service: Refers to Our website and services provided by East Coast Massage and Hypnotherapy.

• Service Provider: Any third-party company or individual engaged by Us to facilitate or provide parts of Our Service.

• Usage Data: Data collected automatically from use of the Service, including device information and browsing activity.

• Website: Refers to East Coast Massage and Hypnotherapy's website, accessible at www.eastcoastmassage.com.au.

• You: The individual accessing or using Our Service or website.

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Collecting and Using Your Personal Data

Types of Data Collected

Personal Data When using Our Service, We may ask You to provide personally identifiable information such as:

• Name

• Email address

• Phone number

• Postal address

• Usage Data

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Usage Data Collected automatically when You interact with Our Service, including IP address, browser type, pages visited, time and date of visits, and other diagnostic information. This may also include data from mobile devices, such as device type and operating system.

Tracking Technologies and Cookies

We use Cookies and similar technologies to improve and analyze Our Service. These include:

• Necessary Cookies (Session): Essential for providing the Service and preventing fraud.

• Cookies Policy Acceptance Cookies (Persistent): To remember if You accepted the use of cookies.

• Functionality Cookies (Persistent): To remember Your preferences and provide a personalized experience.

• Performance and Tracking Cookies (Persistent, third-party): To analyze website traffic and user behavior.

You can control cookies via Your browser settings, but disabling them may affect Your ability to use some features of Our Service.

Use of Your Personal Data

We may use Your data to:

• Provide and maintain Our Service

• Manage Your Account

• Fulfill contracts for services You have purchased

• Communicate with You about Your appointments and updates

• Send You news, offers, and promotions (with Your consent)

• Manage Your inquiries and requests

• Conduct business transfers such as mergers or acquisitions

• Analyze usage and improve Our services

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Sharing Your Personal Data

We may share Your information with:

• Service Providers who assist Us in delivering the Service

• Business partners to offer You relevant products or services

• Affiliates bound by this Privacy Policy

• Other users when You share information publicly on Our platforms

• Third parties during business transactions (e.g., sale or merger)

• With Your consent or as required by law

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Data Retention

We retain Your personal data only as long as necessary for the purposes outlined here and to comply with legal obligations.

Transfer of Data

Your data may be processed in locations outside Your jurisdiction where data protection laws may differ. We take reasonable steps to ensure Your data remains protected.

Disclosure for Legal Reasons

We may disclose Your data to comply with legal obligations, protect Our rights, investigate misconduct, or safeguard others.

Security of Your Personal Data

While We strive to protect Your data with commercially reasonable measures, no method of transmission or storage is completely secure.

Children's Privacy

Our services are not intended for individuals under 13 years old. We do not knowingly collect data from children under 13. If We learn that We have collected such data without parental consent, We will delete it.

Links to Other Websites

Our Service may contain links to third-party websites. We are not responsible for their content or privacy practices and encourage You to review their policies.

Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted on this page with an updated effective date. Where appropriate, We will notify You by email or through Our Service.

If You have any questions about this Privacy Policy, please contact us at: info@eastcoastmassage.com.au

​Privacy Policy was last updated on 17/06/2025.

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Please read these Terms carefully before using our service.

Key Definitions

- Company / We / Us: East Coast Massage

- Service: Our website and services at www.EastCoastMassage.com.au

- You / User: Anyone using our Service

- Affiliate: A company related to us by control or ownership

- Device: Any phone, computer, or tablet used to access our Service

Agreement to Terms

By using our Service, you agree to these Terms. If you don’t agree, please don’t use the Service. You must be at least 18 years old to use it. Also, please review our Privacy Policy to understand how we handle your data.

Intellectual Property

The content and design of our Service belong exclusively to East Coast Massage and its partners. You may not use our trademarks without permission.

Your Feedback

If you send us suggestions or feedback, you give us permission to use it however we want, worldwide and without paying you.

Third-Party Links

Our Service may link to other websites that we don’t control. We are not responsible for their content or practices. Please read their terms and privacy policies if you visit them.

Termination

We can suspend or end your account at any time if you break these Terms. You can stop using the Service anytime you want.

Liability Limitations

We limit our liability to the amount you’ve paid us or $100 (if you haven’t paid anything). We are not responsible for any indirect, special, or consequential damages, even if we were warned they could happen. Some regions may not allow these limits.

Service Provided “As Is”

We provide the Service without any guarantees. We don’t promise it will meet your expectations, be error-free, or work perfectly with your devices or other software. Use the Service at your own risk.

Governing Law

These Terms are governed by Australian law.

Dispute Resolution

If you have any issues with the Service, please contact us first to try to resolve them informally.

EU Users

If you are in the EU, your local consumer laws apply and offer protections.

US Legal Compliance

You confirm you are not located in countries embargoed by the US or on restricted lists.

Severability and Waiver

If any part of these Terms is found invalid, the rest still applies. Not enforcing a right once does not mean we waive it forever.

Changes to Terms

We may update these Terms anytime. If changes are important, we’ll try to notify you at least 30 days before they take effect. By continuing to use the Service, you accept the new Terms. If you don’t agree to the updated Terms, please stop using our Service.

Terms and Conditions were last updated on 17/06/2025.